FAQ

THE MOST COMMON QUESTIONS

Frequently asked questions

Placing Orders

How do I place an order?


Should you wish to place an order, just simply search for the item using the "search" bar or find the product via our shop and select it. You can then add the product to your cart, ready for when you check out. You can then choose to continue the magical shopping experience and add other products or checkout and make payment for the items that are currently in the cart. If you need any support whatsoever then you can reach us via the chatbox or by email at guidedby@spiritual-is.com




What methods of payment do you accept?


Spiritual-Is currently accept payment by Visa, Visa Debit, Mastercard, American Express and Paypal.




How long does it take to process my order?


We aim to process orders within one working day for most of our products. For custom and personalised products, please allow 3-4 working days for your items to be processed. If for any reason we need additional time to make a personalised order then we will notify you at the earliest opportunity to make you aware. Please note that shipping/ delivery times are separate, so please factor this in when placing your order.




Can I cancel my order?


Should you wish to cancel your order then you are entitled to do so in some instances.

  • If for example you order a product and the cancellation comes prior to the dispatch of your items, then we will simply issue a refund. Please note that if we have already arranged shipping then you may incur the cost of this.
  • If you order a product and the cancellation request comes through after the product has been dispatched; and is with the courier for delivery, then you have 30 days to return the product in line with the terms of service around returns which can be found on our shipping and returns page. The refund for the product will be issued once we have taken receipt of the product again.
  • Customised and personalised products cannot be returned due to the nature of the product. Where there is an error on behalf of the Spiritual-Is team, then we will of course, replace and resend the item.
In any instance, all we ask is that you please get in contact with us at the earliest opportunity to make us aware so we can ensure that our level of customer service keeps vibrating at a high frequency.




Is there a maximum order limit?


There is no maximum limit on the order you can make for your spiritual products. We do however offer wholesale and bulk discounts for larger volume purchases. You can read more about wholesale and bulk accounts here. If you'd like to contact us to discuss wholesale or bulk orders then you can channel us via one of the following methods below: Phone: 0333 772 1294 Email: hello@spiritual-is.com




Is there a minimum order limit?


There is no minimum order limit on our products. You can order as low as a single product all the way up to bulk/ wholesale orders. We do offer free postage to UK Mainland deliveries on orders £25 and over; and/ or free worldwide postage to orders that total £50 or over. For more information on wholesale and bulk spiritual products from candles to wax melts, angel to tarot or other divination tools then reach out to us today: Phone: 0333 772 1294 Email: hello@spiritual-is.com





Shipping & Delivery

What is the difference between fulfilment and shipping?


Simply put... "fulfilment" is the amount of time it takes to make the product. This is mainly applied to custom products which of course need to be tailored to the person(s) who have placed the order. And "shipping" is the the time it takes for your spiritual products to be delivered by the courier. If you opt for a tracked delivery, then you will receive a tracking code which will allow you to see the progress of your parcel while it's in the hands of the courier.




What shipping options do I have?


There are a number of shipping options depending on where in the world we are sending your parcel. Please find a brief breakdown of these options below: We use Royal Mail to ship to UK Mainland addresses. Here are a number of different shipping options you can choose from if the address falls within this:

  • Starting from £2.50 for first class ( 1-2 working days) delivery on orders totalling under £25 to UK Mainland
  • Free first class (1-2 working days) delivery on orders totalling £25 or over to UK Mainland
  • Starting from £6.00 for tracked and signed for delivery on orders under £65 to UK Mainland*
  • Free tracked and signed for delivery on orders totalling £65 or over to UK Mainland
For deliveries to our spiritual community in the United States, we use our worldwide delivery service Parcel Force to ship our parcels.
  • Starting from £6.00 for standard delivery which can take approximately 7 -10 working days during quieter periods.*
  • Free standard delivery on orders totalling over £80*
Deliveries that are addressed to Europe and the Rest of the World are shipped via our international delivery services and can vary by both time and courier.
  • Europe - starting from £6.00 for standard delivery which can take approximately up to 7 working days for delivery.*
  • Rest of World - starting from £6.00 for standard delivery which can take approximately up to 14 days for delivery.*
*These prices are based on smaller items and do not account for higher volume/ larger weighted products. Deliveries on orders are also subject to the weight of the consignment and this will be calculated at checkout to give you the exact cost of shipping.




What is the cost of shipping?


We use Royal Mail to ship to UK Mainland addresses. Here are a number of different shipping options you can choose from if the address falls within this:

  • Starting from £2.50 for first class ( 1-2 working days) delivery on orders totalling under £25 to UK Mainland
  • Free first class (1-2 working days) delivery on orders totalling £25 or over to UK Mainland
  • Starting from £6.00 for tracked and signed for delivery on orders under £65 to UK Mainland*
  • Free tracked and signed for delivery on orders totalling £65 or over to UK Mainland
For full details (including overseas shipping), please refer to our shipping and returns page.




Can I track my delivery?


For those who have chosen the tracked and signed for shipping option, you will be provided with a tracking number that will allow you to monitor the progress of your items. This will be automatically emailed to you once you have placed and paid for your order. If you do need more information regarding this then you can certainly reach out to us and we'll be more than happy to talk you through the process. You can reach us via any of the methods below: Phone: +44 333 772 1294 Email: guidedby@spiritual-is.com More information regarding shipping can be found on our shipping and returns page




What to do if my parcel hasn't arrived?


Firstly, if you haven't received your delivery then let us extend our sincerest apologies. If your order is showing as dispatched but the expected delivery date has come and passed, then please do reach out to us and we'll be more than happy to sort this out. You can reach us via Phone: +44 333 772 1294 and/or Email: hello@spiritual-is.com




Can I change my delivery address?


If you require a change of address, then please contact us at the earliest possible time to make us aware. Please note that we may be unable to change the delivery address if your order is already being processed or is out for delivery but we will always make every effort to update delivery details where possible. If you require any further information, then please contact us at hello@spiritual-is.com Alternatively; please call us on +44 333 772 1294




Can I collect my parcel?


For all of our local customers who would like to collect their parcels; our spiritual shop does offer a collection service but this does need to booked in advance. The holistic shop and crystal shop that we run here at Spiritual-Is also needs to ensure the safety of our visitors (taking into account, the current climate), so if you would like to collect then do let us know.





Products

Are your products natural?


We've always believed in providing the very best products for our customers so we have a huge library of natural, organic and holistic products for our spiritual community to choose from. We have also taken care to source a range of products which are both eco-friendly and fair trade. We provide further details for each spiritual product we range in its product description so please check there for specific information regarding the item you're interested in. Also; each product comes with a Spiritual-Is guided video that teaches you more about it. If you do need further help then please feel free to reach us via email at guidedby@spiritual-is.com and we'll guide you through. Alternatively; you can also find further product details via our Spiritual Blog




I'd like to know more about a product, can you help?


We love to help educate anyone and everyone that takes an interest in spirituality so we've provided some great tools to help you learn more about the products that we range across our store as well as major spiritual events. To keep you in the know, we have provided:

  • detailed product descriptions for all of the products that we range
  • product videos with audio descriptions
  • our Spiritual-Is Blogs that provide information on all sorts of crystals, divination tools & more
Should you require any more information then you can certainly reach out to us and we'll be very happy to guide you through. Please email guidedby@spiritual-is.com




I've ordered the wrong product, can I change it?


If you've ordered the wrong product then there is absolutely no need to worry at all. We offer a 30 day product return policy that comes in to effect on the day you receive your parcel. You can read more about our returns policy here If you do need more information or would like to contact us as a matter of urgency then you can reach us directly via Phone: +44 333 772 1294 and/or Email: hello@spiritual-is.com





Spirit Parties

What is a Spirit Party?


A Spirit Party is a fun, interactive way of learning more about spirituality and divination whilst socialising with friends and family. To begin, you will be guided into a deep meditation where you will have the opportunity to meet your spirit guide, be rejuvenated and experience a feeling of empowerment. You will then get to; learn and test out various methods of divination; play games; and also recieve a personal reading for each one of your guests in attendance. There will also be shopping opportunities, so if you or your guests wish to continue on your own spiritual journey you will have all the tools you need. The best thing about hosting a Spirit Party is that it's done in the very comfort of your own home. If you would like to learn more about the Spirit Party service then you can do so here. If you'd like to discuss this further then please get in touch. Phone +44 333 772 1294 and/or Email: hello@spiritual-is.com




How can I arrange a Spirit Party?


If you'd like to arrange a Spirit Party then you can book it either online here, or via one of the methods of contact below. Phone +44 333 772 1294 and/or Email: hello@spiritual-is.com




Where can I host a Spirit Party?


They say that "Home is where the heart is", and that's why we feel Spirit Parties are best held in the comfort of your own house. However, as long as there's comfy seating, floor space and a quiet area for some guided meditation, then the choice is yours.




How many people can attend a Spirit Party?


Spirit Parties require a minimum of 5 paying guests. If you have over 5 guests then the host will get their reading for FREE. Depending on the size of your venue, we recommend no more than 10 total guests as it can create a less intimate and powerful experience.




Who can attend a Spirit Party?


Spirit Parties are open to everyone over the age of 16. Because Spirit Parties do not have any religious links we are open to people of all faiths and backgrounds, so all we ask is that you keep an open mind. If you'd like to discuss any specifc needs or need more assistance in regards to a Spirit Party then you can reach us via the following methods. Phone: +44 333 772 1294 and/or Email: hello@spiritual-is.com




How much does it cost to host a Spirit Party?


Here's whats so magical about a Spirit Party.... they're free to host. Guests only pay for their desired reading during the event. The price of the readings are as follows: Angel Card Reading cost £10 p/p Tarot Card Reading cost £15 p/p Angel and Tarot Reading cost £18 p/p If you have over 5 paying guests you (the host) will get your reading for FREE.





Events

Where can I find upcoming events?


Our upcoming Spiritual-Is events can be found via the contact us page on our website or our Facebook page for those in our spiritual community who follow us on social media. For those who are members of our Spiritual Community then we will also send you information regarding the upcoming events via email so you never miss out! If you're not already a member then you can sign up here. As a token of our appreciation, we'll give you a free £5 welcome voucher which can be used towards some of the products that are in our store.




Can I change my event ticket?


We do not currently accept returns/ refunds on event tickets but may be able to transfer the ticket to another available date where possible. Please ensure that any requests for a change of date are made at the earliest opportunity via email to: hello@spiritual-is.com





Refunds and Returns

Can I return my product?


To inspire more people to join in and enjoy spiritual practices, we provide a 30 day (commencing from the date that the item is received) return policy on the products that we sell on our store. If for any reason, you need to return an item then please ensure;

  • you send us an email at returns@spiritual-is.com advising of your request
  • the item is unused
  • the item is sent back with its original packaging
  • you advise whether a refund/replacement is preferred
There are some products which we are non-returnable so please ensure you thoroughly read the Shipping and Returns page for further details. If you are still unsure then please reach out to us via returns@spiritual-is.com for further information and assistance.




How do I return an item?


Should you wish to return an item then please ensure to use the following guidelines:

  • you send us an email at returns@spiritual-is.com advising of your request
  • the item is unused
  • the item is sent back with its original packaging
  • you advise whether a refund/replacement is preferred
The return address for the item is: Spiritual-Is Group 27 Wrexham Avenue Walsall WS2 0DG Please note that you will need to pay for the cost of returned postage and we always recommend sending it tracked and signed for to avoid any issues with the courier.




I am missing part of my order


No need to worry whatsoever, you can simply drop us an email on hello@spiritual-is.com or give us a call on +44 333 772 1294 and we'll arrange for it to be sent and delivered to you at no extra cost.




Can I request a refund?


We want all of our spiritual community to feel at complete peace when shopping with us and using Spiritual-Is services. As such, you can of course request refunds for products that have been received in the last 30 days as part of our 30 day returns policy. You can find more details on that here. Please note that refunds will be issued once the items have been received back with us here.




Can I return event tickets?


We do not currently accept returns/ refunds on event tickets but may be able to transfer the ticket to another available date where possible. Please ensure that any requests for a change of date are made at the earliest opportunity via email to: hello@spiritual-is.com





Other

How can I contact you?


We welcome our spiritual community with open arms and have a number of methods that you can use to reach us. We're reachable via:

Our team are reachable between the hours of 09:00 - 17:00 BST Monday - Friday




What are your opening hours?


The great thing about operating online is that we can be open 24 hours a day to support our spiritual community and give you around the clock access to our resources and the products we range. You can purchase items, watch videos and read blogs all day, everyday. Should you need to speak with someone directly then our opening hours for customer service are as follows: Monday: 09:00 - 17:00 BST Tuesday: 09:00 - 17:00 BST Wednes: 09:00 - 17:00 BST Thursday: 09:00 - 17:00 BST Friday: 09:00 - 17:00 BST Saturday: Closed Sunday: Closed If you have an urgent matter and need to reach us outside of opening hours then please feel free to drop us an email on hello@spiritual-is.com and we'll pick it up at the earliest available opportunity.




I have a discount code I want to use.


Discount codes can be entered during the checkout stage and are applied to the total value of the order you have placed. If you are having any issues using a discount code then please double check:

  • the expiration date of the code
  • that you have input the correct spelling for the code
  • that they are applicable for the items/ services you have purchased (some discount codes are for the store only and cannot be used for events or Spirit Parties).
If you are still having issues then please reach out to us and we'd be happy to help you with this. Email: guidedby@spiritual-is.com and/or Phone: +44 333 772 1294




How is my personal data used?


The security of the Spiritual-Is community is of paramount importance to us, and as such, we treat your right to privacy with the utmost respect, taking all measures to ensure your personal data remains secure. If you would like to find out more information about how your data is used, then please read through both our Privacy Policy and Terms and Conditions. Alternatively, if you have any further questions then you can contact us at hello@spiritual-is.com for further information





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